Return Policy

Sonoma Lab Technologies LLC wants customers to understand the return process before purchasing. This policy applies to purchases made directly through socotek.co.

Return Window

You may request a return within 7 calendar days after the carrier reports the shipment delivered.

Return Eligibility

We accept returns of defective and non-defective products during the return window. To qualify for a refund, the item must be returned in the same condition in which it was shipped, including its accessories and packaging when applicable.

Requesting a Return

Before shipping an item back, submit a Returns request through our Contact Us page. Include your order number, the item being returned, and the reason for the return.

Do not return an item until return instructions have been provided. Laboratory equipment may require special packing, freight coordination, or handling precautions.

Return Shipping and Fees

  • If the item arrived damaged, was not the item ordered, or materially differed from its listing, Sonoma Lab Technologies LLC will coordinate the return and pay the reasonable return-shipping cost.
  • For returns based on changed needs, compatibility, or buyer preference, the customer is responsible for return shipping.
  • Original shipping or freight charges are refundable when the return results from our error or a materially inaccurate listing. Otherwise, original shipping or freight charges are not refundable.
  • We do not charge a restocking fee.

Exchanges

We do not offer direct exchanges because much of our equipment is unique used inventory. A returned item will be refunded under this policy, and a replacement item may be purchased separately if available.

Refunds

After the returned item is received and inspected, approved refunds will be issued to the original payment method within 5 business days after inspection. Your payment provider may require additional time to post the refund.

Contact

Use the Returns option on our Contact Us page for return authorization and instructions.